By: Georgette Virgo

Rising from humble beginnings in Seattle, WA, Alta Pest Control has established itself as one of America’s most trusted pest management companies. Founded in 2013 by Michael and Chris Langlois, this family-owned enterprise has grown to 17 locations across multiple states, serving hundreds of thousands of customers. 

The rise of Alta Pest Control, marked by a 100% growth from 2022 to 2023 and recognition on Inc. 5000’s list, stems from a unique outlook that prioritizes family values, customized solutions, and lasting results over quick profits.

Family Values at the Core of Service Excellence

Alta Pest Control’s distinction in the pest management industry begins with its foundation as a family-owned and operated business. Michael Langlois, co-founder of Alta Pest Control, explains their unique perspective, “Running a family business means we understand pest control needs at a deeply personal level. Every home we service is treated with the same care and attention we would give our own family’s residence.”

This family-first mindset shapes every aspect of their service delivery. The company’s technicians approach each job as pest control professionals and partners in maintaining healthy, comfortable homes. They take time to understand each family’s specific concerns, lifestyle patterns, and preferences before developing pest prevention plans.

The family-oriented perspective extends beyond mere service delivery. Alta Pest Control has cultivated a corporate culture that embodies family values, fostering strong relationships with both employees and customers. This creates a positive cycle where satisfied employees deliver better service, leading to happier customers and stronger community connections.

A Flexible, Comprehensive Pest Elimination Services

Alta Pest Control stands out for its adaptable service model, accommodating various pest management needs. Whether dealing with a one-time rodent invasion or implementing long-term pest prevention strategies for commercial properties, the company’s method remains consistently thorough and customer-focused.

“We recognized early on that pest control isn’t a one-size-fits-all service,” Michael notes. “Each situation requires a unique solution, considering property characteristics, pest types, and customer preferences. Our success comes from our ability to adapt our services while maintaining the highest standards of quality.”

The company’s pest prevention services portfolio encompasses everything from general pest control to specialized treatments for specifics like rodents, beetles, cockroaches, ants, and even stinging insect elimination. 

Its technicians receive extensive training in handling various pest situations, enabling them to address multiple issues during a single visit. This comprehensive technique saves customers time and secures more effective, lasting results.

Saying No to Band-Aid Solutions

The most distinctive aspect of Alta Pest Control’s service model is its commitment to customer education and long-term pest prevention. Rather than offering quick, temporary solutions, the company focuses on creating lasting results through professional treatment and customer empowerment.

Langlois teaches families and businesses about proper property maintenance to prevent pest infestations, identification of early warning signs, safe and effective DIY pest control methods for minor pest issues, selection of appropriate cleaning products and materials, and even seasonal pest prevention strategies. 

“We believe in eliminating pests for good, not just temporarily,” Michael emphasizes. “That means going beyond traditional pest control methods to educate our customers about prevention. This may lead to fewer service calls in the long run, but it builds trust and strengthens customer relationships.”

This commitment to customer education has contributed significantly to Alta Pest Control’s high customer retention rates and positive reviews. Its 4.75 rating from thousands of online reviews reflects its effectiveness in eliminating pests and its success in helping customers maintain pest-free environments.

Secret to Industry Success

Alta Pest Control’s impact on the pest control industry, especially the customers it serves, demonstrates that business success can be achieved without choosing between profitability and customer care. 

The company’s commitment to family values, service flexibility, and customer education proves that growth and success naturally follow when a company truly prioritizes customer needs and long-term solutions over quick profits.

Michael shares, “When we started Alta Pest Control, we wanted to create something different – a pest control company that truly puts customers first. Seeing our process validated through our growth and customer satisfaction tells us we’re on the right path. But more importantly, it motivates us to keep pushing forward, finding new ways to serve our customers better.”

Please visit Alta Pest Control’s website to learn more about its pest control treatment plans.