Health

The Secret Behind Life Alert’s Superior Service

Published

6 months ago

September 11, 2024

Photo courtesy of Life Alert via Shutterstock

When Amy Skidmore’s mother was discharged from rehab after a stroke, the prospect of giving up her independence was terrifying. Having lived alone and freely since her husband’s passing in 2000, the transition from rehab to home was filled with uncertainty and anxiety for both Amy and her mother.

Life Alert Emergency Response changed everything for them. Amy’s mother regained her confidence in living independently with a simple press of a button. The ease of having help at her fingertips relieved her and Amy of fear. Amy now has peace of mind that her mother is safe, and her mother is happy to maintain her independent lifestyle. This mirrors experiences of countless families who have depended on Life Alert’s service for nearly 40 years.

Various Devices to Suit Every Need

The company offers a comprehensive range of medical alert devices designed to provide protection at home and on the go. For in-home security, members can choose a state-of-the art Micro Voice Pendant and a waterproof wall-mounted Help Button, both of which offer two-way communication capabilities.

The pendant is designed to be worn at all times, even in the shower, while the wall button can be placed in high-risk areas like bathrooms.

For those with active lifestyles, Life Alert also provides a help button with a Global Positioning System (GPS) unit, which pinpoints the subscriber’s location so responders can find them quickly. Like all the devices from Life Alert, it does not require charging.

Exclusive Dispatch Center

Life Alert distinguishes itself with its in-house Monitoring Centers, all located in the United States. According to a representative from the company, this allows Life Alert to maintain high standards and have consistent, rapid response times. The Monitoring Centers provide round-the-clock protection and immediate emergency assistance.

Case in point, we found that Life Alert is the only medical alert company proven to save a life every 11 minutes.

The in-house setup also means that Life Alert can maintain control over the quality of its service, unlike competitors who outsource their monitoring to third-party call centers. This direct oversight also ensures that every call is handled with the utmost care and professionalism.

Extensive Dispatcher Training

Complementing its dispatch center is the training of its staff before they start handling emergency calls. This training includes learning about the Personal Emergency Response Systems (PERS) industry. The dispatchers must also complete a Care and Concern course to better understand the emotional needs of members and their families.

Maintaining a high staff-to-member ratio is another crucial aspect of the company’s superior service. There are multiple dispatchers available to handle calls promptly and provide personalized attention to each subscriber. This allows dispatchers to effectively perform their duties attentively without ever leaving the subscriber, and to provide fast help when every second counts.

Tailoring Responses to Individual Needs

Life Alert customizes its emergency response protocols to meet each member’s needs. As a HIPAA compliant company, when subscribers sign up for the service, they provide detailed information about their medical history, emergency contacts, and special instructions.

Dispatchers can then access this information during an emergency to send appropriate help immediately. This allows subscribers and their family to have a sense of security and peace of mind knowing loved ones are being taken care of by the one and only Life Alert.

Long-Term Customer Relationships

Reflecting its dedication to consistent, high-quality, lifesaving services, Life Alert has a loyal fanbase with its subscribers, who have been with them for years and even decades. They even have a list of thousands of subscribers who joined the Life Alert family after having another service that failed them. The company takes pride in the trust it has built with its members.

Life Alert is always ready and reliable, turning years of service into a legacy of care. The secret behind Life Alert’s superior service? It’s their uncanny ability to make “Help, I’ve fallen and I can’t get up!®“ sound less like a punchline and more like a lifeline to getting help fast, 24/7.

Health

Dr. Raghu Athré: Beyond the Surface: The Mind-Skin Connection in Aesthetic Medicine

Published

7 days ago

March 18, 2025

Michelle Langton

Before becoming one of the most sought-after facial cosmetic surgeons in Houston, Dr. Raghu Athré’s academic journey began at the University of Texas at Austin, where he graduated with honors in Chemical Engineering. His deep-rooted passion for understanding how things work—both functionally and aesthetically—laid the foundation for his career in plastic surgery. For Dr. Athré, the parallels between engineering and surgery are unmistakable: both require precision, analysis, attention to detail, and strategic problem-solving.

Dr. Athré’s expertise extends beyond surgical precision. He recognizes that beauty is not just skin deep—stress, anxiety, and emotional well-being play critical roles in dermatological and aesthetic concerns. This understanding has led him to explore the field of psychodermatology, a specialty that examines the powerful connection between mental health and skin conditions.

“Psychodermatology has become a buzzword ever since a strong relationship was shown between acne patients and depression.” said Dr. Athré. “To treat these patients effectively, physicians must address both the patient’s acne and depression simultaneously for optimal results. This highlights the connection between how we look and how we feel.”

A similar trend is evident among many of Dr. Athré’s facial rejuvenation patients. Unscripted patient interviews reveal that patients feel more awake, alert, confident, and self-assured after surgery. This pattern is also observed in many rhinoplasty patients, who often change how they engage with the world post-surgery due to increased self-confidence. These observations underscore the importance of a holistic approach to patient care in contemporary aesthetic medicine.

What is Psychodermatology?

Psychodermatology examines the intricate relationship between the mind and skin, focusing on how psychological stress and emotional well-being directly influence skin health. Conditions such as acne, eczema, psoriasis, and even premature aging have been linked to stress, anxiety, depression, and other mental health struggles. This field bridges dermatology with psychological and emotional care, offering a more holistic approach to skincare and aesthetic treatments.

The mind-skin connection becomes particularly evident when a patient’s emotional state exacerbates or triggers skin conditions. For example, stress-induced acne breakouts are a common issue, as the body’s response to emotional stress can lead to hormonal fluctuations, which in turn affect the skin. Similarly, individuals battling with anxiety or depression may experience worsened symptoms of psoriasis or eczema, as emotional distress can amplify the immune response.

An Approach to Aesthetic and Skin Wellness

The rise of psychodermatology marks a shift in how both patients and healthcare providers approach skin conditions. Instead of viewing the skin as merely a surface to treat, psychodermatology emphasizes the importance of emotional and psychological health in the overall management of skin conditions. Patients dealing with skin issues are encouraged to address their emotional well-being as part of their skincare regimen, fostering not just physical but mental health in tandem.

This field also highlights the importance of treating the patient as a whole person rather than focusing solely on external beauty. While cosmetic procedures can improve physical appearance, psychodermatology helps ensure that patients are also given the tools to support their mental health, which plays a key role in maintaining long-term skin wellness.

Bridging Aesthetics, Science, and Mental Well-Being

As the understanding of psychodermatology continues to grow, there is increasing recognition of the need to treat mental health concerns in conjunction with skin conditions. Innovative treatments are emerging that combine dermatological care with psychological interventions, offering patients an integrated approach to wellness. Cognitive-behavioral therapy (CBT) and mindfulness practices, for example, can be used alongside traditional dermatological treatments to reduce stress and improve skin health.

The future of aesthetic medicine is poised to be more inclusive, recognizing that true beauty encompasses not just a person’s outward appearance but their emotional and mental well-being as well. As psychodermatology continues to evolve, it offers the potential to transform how we approach skin care, focusing not just on the exterior but on the holistic well-being of the individual.

By merging the science of dermatology with the psychology of the mind, psychodermatology provides a groundbreaking approach to skincare—one that is as much about healing the mind as it is about enhancing the skin.

For more information or to schedule a consultation with Dr. Raghu Athré, visit https://www.athrefacialplastics.com/facial-surgery/facial-rejuvenation/ or call 281-214-9324