Business

How to Remove Negative Feedback on Amazon

Published

3 years ago

October 5, 2021

There are a lot of things you should take care of being an Amazon seller. You have to constantly improve your product’s quality and range, look for ways to serve your customers better, and cut operational costs and increase revenue. Managing your customers’ feedback and preventing negative reviews from appearing is one more task to solve. However, with all the excellence you are capable of, you still can’t satisfy everyone. Negative reviews tend to appear from time to time, so let’s find out how to remove them, or at least deal with them in the most beneficial ways for your online reputation.

What Types of Reviews Are Eligible for Removal

Several types of reviews are eligible to be removed from the spotlight of your prospective leads. Here they are.

Fake reviews. Fake reviews are the first to be removed. However, they can be challenging to find and prove their phony nature. The only reliable sign of fake feedback is the appearance of reviews overnight and sudden rating drop. Sometimes you can also spot them by analyzing the style and lexicon of the reviews – they are repetitive and recognizable. In this case, you should instantly write to Amazon support.
The reviews that don’t relate to the product. Sometimes, the reviews left by the customers don’t relate to the product they are reviewing. In most cases, this is the result of review spamming with the help of bots. Amazon spots such reviews, and you can remove them by contacting the marketplace as well.
The reviews using offensive language. Everything is straightforward with this point. If you receive an awful language review, you have the full right to report it to Amazon, and the marketplace will remove it.
Product reviews as a part of the seller feedback. Since there is a dedicated section for leaving product reviews, there is no need to dwell on the product when sharing the feedback from experience with a seller and vice versa. Such reviews can also be removed by contacting Amazon.
Promotional reviews and that containing personal information. Amazon prohibits users from sharing their personal data in the text of reviews. It also forbids promoting any products or services with the help of review content, so such types of reviews can also be removed without the risk of spoiling your rating.

How to Remove Negative Reviews

Below are three ways of how to remove negative feedback on Amazon. All of them are legal, simple, and effective. Use these tips step by step.

Submit an application to Amazon. The first thing to do is reach out to Amazon if the feedback is eligible to be removed. That is, the review should correspond to any of the characteristics we have mentioned above. In this case, you have to send a removal request from your Seller Central account via the Customers and Orders section.
Reach out to the buyer. Reaching out to the buyer with a kind suggestion to remove negative feedback can also be helpful. But you have to be pretty polite and intelligent with this strategy. Most often, the disappointed buyers aren’t willing to talk, not to mention removing their reviews. In this case, the best thing to say is a sincere sorry, plus suggest the ways to resolve the customer complaints. And keep an essential point in mind – you shouldn’t ask for a review removal before the problem is solved and the customer feels satisfied. Offering perks in exchange for reviews removal is a prohibited practice, so in this case, you have to resolve the issue first. Consider Sage Mailer Amazon review software for instant and effective buyer-seller communication. With its help, you will manage your reviews and communicate with the customers using pre-developed email templates.
Respond to the negative feedback. Sometimes you may face a situation when the customer doesn’t respond to your messages. In this case, you should respond to the review and politely state that you have done your best to get in touch with the buyer and resolve their issue. This simple step will show your future customers that you still strive to help with a problem and show your care even in the case of negative feedback.

Conclusion

Negative reviews are almost impossible to avoid but still possible to manage. In such cases, get in touch with Amazon if a review is eligible for removal or try to resolve the problem with a customer. And keep working on your product quality and customer experience to face negative feedback as rarely as possible.

Business

September Joy: HomeCare Bosses United®’s Second CareGrowth AI™ Workshop

Published

4 days ago

September 4, 2024

Matthew Wiles

Sue and Enock Denis, co-founders of HomeCare Bosses United®, are the top industry-leading pair in the non-medical homecare space. Sue Denis began her journey after leaving the nursing world and jumping with both feet into the homecare industry by founding her own homecare agency. Next, she taught those in her local community and online how to do the same in a private Facebook group she created for the purpose. Now, that group has over 13k members.

She and Enock’s latest venture — the CareGrowth AI™ software developed specifically for homecare agencies — is but the next step in their transformative, inspiring journey, heralding a new era for homecare agencies by turning them into Intelligent HomeCare Agencies™. After their very successful launch event, the Systemize to Scale With AI Workshop, Sue and Enock are back with an encore for those who missed the first one — or those who want more HomeCare Boss magic!

The 2nd Launch Event: Systemize to Scale With AI Workshop

Scheduled from September 8-12, 2024, at 8 PM EST each day, the Systemize to Scale With AI Encore will introduce CareGrowth AI™ to the next wave of attendees. The five-day virtual event revolutionizes how homecare agencies operate, offering insights and tools to streamline operations, reduce errors, and enhance efficiency.

“We’re not just offering another software; we’re helping agencies transform into Intelligent Homecare Agencies,” Enock explains. “With AI, these agencies can become more efficient, productive, and ultimately more profitable.”

So true. Intelligent Homecare Agencies™ that implement the software harness the power of AI to elevate their operations, making them more efficient, productive, and capable of delivering higher quality care and achieving greater profitability.

A Community-Centric Approach

With nearly 13,000 members in their private Facebook group, HomeCare Bosses United® has created a robust community of homecare professionals. Its supportive network is a cornerstone of the organization, offering courses, consulting, and a thriving online space where members can share experiences and learn from one another.

“Community is the backbone of our success,” Sue shares. “It’s incredible to see agency owners support each other and grow together.”

Core Values Driving Success

At the heart of HomeCare Bosses United® lies a set of core values: Empowerment, innovation, community, integrity, excellence, and faith. These principles guide their mission and shape their approach to business, ensuring that each agency owner feels equipped to navigate the industry’s challenges.

“Empowerment is key,” says Sue. “We want agency owners to feel confident and capable, knowing they have the power to succeed.”

Innovation is another critical aspect of their work. With the launch of CareGrowth AI™, the Denises are setting new standards in the industry, paving the way for homecare agencies to become part of the Intelligent Homecare Agency™ category.

“With CareGrowth AI, we’re keeping up with the AI revolution… by leading it!” Enock emphasizes.

Integrity and Faith: The Foundation

Honesty, transparency, and ethical practices are fundamental to HomeCare Bosses United®’s business model. Enock and Sue’s commitment to integrity ensures that clients receive honest and transparent guidance, fostering trust and reliability.

Their faith also plays a pivotal role in their business philosophy.

“Our faith is at the center of our business,” Enock says. “It guides us and gives us strength, helping us make a positive impact in the lives of others.”

Looking Ahead

As HomeCare Bosses United® continues to grow, their mission remains steadfast: To help homecare agency owners thrive. Through their comprehensive support platform, they provide the tools, knowledge, and community needed to start, grow, and scale homecare businesses.

The upcoming Systemize to Scale With AI Encore is an opportunity for homecare professionals to join this journey and embrace the future of the industry. Registration is available at https://CareGrowthAI.com for just $37, including access to the live workshop and the exclusive HomeCare Bosses United® community.

About HomeCare Bosses United®

HomeCare Bosses United® helps you grow your homecare agency, impact the world, and live life on your terms. Co-founded by Enock and Sue Denis, the company offers courses, consulting, and live events for homecare agency owners at every stage of their journey. Their mission is to simplify the process of starting, growing, and scaling homecare agencies, providing the tools and support needed for success, including their revolutionary CareGrowth AI™ solution. For more information, visit: https://CareGrowth AI.com and https://homecarebossesunited.com