Business

How to Remove Negative Feedback on Amazon

Published

3 years ago

October 5, 2021

There are a lot of things you should take care of being an Amazon seller. You have to constantly improve your product’s quality and range, look for ways to serve your customers better, and cut operational costs and increase revenue. Managing your customers’ feedback and preventing negative reviews from appearing is one more task to solve. However, with all the excellence you are capable of, you still can’t satisfy everyone. Negative reviews tend to appear from time to time, so let’s find out how to remove them, or at least deal with them in the most beneficial ways for your online reputation.

What Types of Reviews Are Eligible for Removal

Several types of reviews are eligible to be removed from the spotlight of your prospective leads. Here they are.

Fake reviews. Fake reviews are the first to be removed. However, they can be challenging to find and prove their phony nature. The only reliable sign of fake feedback is the appearance of reviews overnight and sudden rating drop. Sometimes you can also spot them by analyzing the style and lexicon of the reviews – they are repetitive and recognizable. In this case, you should instantly write to Amazon support.
The reviews that don’t relate to the product. Sometimes, the reviews left by the customers don’t relate to the product they are reviewing. In most cases, this is the result of review spamming with the help of bots. Amazon spots such reviews, and you can remove them by contacting the marketplace as well.
The reviews using offensive language. Everything is straightforward with this point. If you receive an awful language review, you have the full right to report it to Amazon, and the marketplace will remove it.
Product reviews as a part of the seller feedback. Since there is a dedicated section for leaving product reviews, there is no need to dwell on the product when sharing the feedback from experience with a seller and vice versa. Such reviews can also be removed by contacting Amazon.
Promotional reviews and that containing personal information. Amazon prohibits users from sharing their personal data in the text of reviews. It also forbids promoting any products or services with the help of review content, so such types of reviews can also be removed without the risk of spoiling your rating.

How to Remove Negative Reviews

Below are three ways of how to remove negative feedback on Amazon. All of them are legal, simple, and effective. Use these tips step by step.

Submit an application to Amazon. The first thing to do is reach out to Amazon if the feedback is eligible to be removed. That is, the review should correspond to any of the characteristics we have mentioned above. In this case, you have to send a removal request from your Seller Central account via the Customers and Orders section.
Reach out to the buyer. Reaching out to the buyer with a kind suggestion to remove negative feedback can also be helpful. But you have to be pretty polite and intelligent with this strategy. Most often, the disappointed buyers aren’t willing to talk, not to mention removing their reviews. In this case, the best thing to say is a sincere sorry, plus suggest the ways to resolve the customer complaints. And keep an essential point in mind – you shouldn’t ask for a review removal before the problem is solved and the customer feels satisfied. Offering perks in exchange for reviews removal is a prohibited practice, so in this case, you have to resolve the issue first. Consider Sage Mailer Amazon review software for instant and effective buyer-seller communication. With its help, you will manage your reviews and communicate with the customers using pre-developed email templates.
Respond to the negative feedback. Sometimes you may face a situation when the customer doesn’t respond to your messages. In this case, you should respond to the review and politely state that you have done your best to get in touch with the buyer and resolve their issue. This simple step will show your future customers that you still strive to help with a problem and show your care even in the case of negative feedback.

Conclusion

Negative reviews are almost impossible to avoid but still possible to manage. In such cases, get in touch with Amazon if a review is eligible for removal or try to resolve the problem with a customer. And keep working on your product quality and customer experience to face negative feedback as rarely as possible.

Business

Top 5 Virtual Assistant Companies to Watch in 2025

Published

2 weeks ago

January 23, 2025

Matthew Wiles

Running a successful business in today’s fast-paced world requires a sharp focus on growth, strategy, and efficiency. However, managing the day-to-day operations can often become overwhelming. That’s where virtual assistant (VA) companies come into play. These companies specialize in providing skilled professionals who can handle everything from administrative tasks to customer service, marketing, and beyond, allowing entrepreneurs and small business owners to focus on what they do best.

With so many VA companies on the market, choosing the right one can be a challenge. To help you navigate the options, we’ve compiled a list of the top 5 virtual assistant companies to watch in 2025. Whether you’re an entrepreneur, a startup founder, or a busy professional, these companies offer top-tier solutions to meet your needs.

1. Assist World – The Gold Standard in Virtual Assistance

At the top of our list is Assist World, a U.S.-based company renowned for its personalized approach to matching clients with virtual assistants. Assist World goes beyond the typical “one-size-fits-all” model by taking the time to understand your unique needs and connecting you with highly skilled VAs who align perfectly with your business goals.

What Makes Assist World Stand Out?

Personalized Matching: Assist World matches clients with virtual assistants based on their specific requirements, ensuring the right fit every time.
Comprehensive Onboarding Process: The company’s seamless onboarding process streamlines communication and ensures VAs hit the ground running.
Client Success Management: Dedicated client success managers oversee the relationship, providing ongoing support and ensuring smooth operations.
Flexibility and Scalability: Assist World caters to businesses of all sizes, offering flexible plans that can scale as your business grows.

Who Is It Best For?

Assist World is ideal for entrepreneurs and small-to-medium businesses seeking a reliable, high-quality VA service that delivers consistent results.

Pricing:

Pricing is customized based on your needs, making it accessible for a wide range of budgets. Schedule a free consultation to learn more.

2. Time Etc – Affordable and Efficient

If affordability is your priority, Time Etc is a strong contender. This VA company specializes in administrative tasks and offers services at competitive rates. With a team of experienced professionals, Time Etc focuses on helping clients boost productivity without breaking the bank.

Key Features:

Dedicated VAs with extensive experience.
Transparent pricing with no hidden fees.
Focused primarily on administrative and organizational tasks.

Who Is It Best For?

Time Etc is a great choice for solopreneurs and small businesses looking for cost-effective virtual assistance for basic tasks.

Pricing:

Plans start at $29 per hour, with discounts available for bulk hours.

3. Belay – A Leader in Remote Executive Assistance

For those in need of executive-level support, Belay is a premier option. This company specializes in matching clients with highly skilled remote assistants who can handle complex tasks such as calendar management, bookkeeping, and project coordination.

Key Features:

Focus on executive and specialized assistance.
Rigorous vetting process for VAs.
Excellent client support.

Who Is It Best For?

Belay is ideal for CEOs, executives, and high-level professionals who require top-tier assistance.

Pricing:

Premium services come at a higher price point, starting around $2,000 per month for part-time support (45 hours a month). For 85 hours a month, pricing sits around $3,800.

4. MyOutDesk – Virtual Assistants for Real Estate

Real estate professionals, take note: MyOutDesk is the go-to VA service for your industry. Specializing in real estate operations, MyOutDesk provides skilled VAs who can handle lead generation, transaction coordination, and CRM management.

Key Features:

Expertise in real estate processes.
Comprehensive training programs for VAs.
Proven track record with top real estate agents.

Who Is It Best For?

Realtors, brokers, and real estate teams looking to streamline their operations and focus on closing deals.

Pricing:

Pricing starts at $1,750 per month for full-time assistants.

5. Boldly – Premium Virtual Assistant Services

If you’re looking for high-quality, premium VA services, Boldly is worth considering. This company offers subscription-based plans that provide access to experienced VAs skilled in a variety of disciplines, including marketing, customer service, and project management.

Key Features:

Highly experienced professionals.
Flexible subscription plans.
Focus on long-term client relationships.

Who Is It Best For?

Businesses and individuals willing to invest in premium services for comprehensive support.

Pricing:

Plans start at $39 per hour, with monthly subscriptions available.

How to Choose the Right Virtual Assistant Company

When selecting a VA company, consider the following factors:

Your Business Needs: Identify the tasks you want to delegate and choose a company that specializes in those areas.
Budget: Assess how much you’re willing to invest in virtual assistance and find a provider that aligns with your budget.
Flexibility: Look for companies that offer scalable plans to grow with your business.
Support: Choose a company with excellent client support to ensure smooth communication and problem resolution.

Why Assist World Is the #1 Choice

While all the companies on this list offer excellent services, Assist World stands out for its personalized approach, exceptional client success management, and flexible solutions, and most importantly, their fair pricing. At Assist World, prices generally fall between $1,500 – $2,000 a month for a full-time dedicated executive assistant. With a proven track record of helping businesses thrive, Assist World is the ultimate partner for entrepreneurs and small businesses ready to scale efficiently and effectively.

Ready to take your business to the next level? Schedule a free consultation with Assist World today and discover the difference a high-quality virtual assistant can make.