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Columbia Basin Herald has Launched Customers Survey to Increase Customer Satisfaction

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MOSES LAKE – Columbia Basin Herald will run a new survey to gain the readers’ feedback about the content they want to see in the newspaper. It is an initiative which would come into effect on Monday and focus on getting in touch with the readers of the newspaper through its official website. Not just the subscribers but also the non-subscribers could also give their suggestions on the newspaper’s website on April 5.

The main motive to conduct this survey is to know about the opinion of all the readers of the Columbia Basin Herald about this newspaper, its website, and all its publications. It is not only available on the official website of CBH but also it could also be accessed on various social media platforms via www.surveymonkey.com/r/Q8XC35Q. Those people who take part in this survey will be given two-night stay at Coeur d’Alene Resort.

Columbia Basin Herald is a local newspaper based in Moses Lake in Washington which publish posts from Monday to Friday and mainly serves Grant and Adams countries in Central Washington. It is important for every business to conduct a customer survey and by doing this, CBH has taken a step in the right direction.

Carolyn Bess, the publisher of Columbia Basin Herald has said that it is a difficult task to improve CBH but it is possible to ensure improvement by conducting a survey to know what readers and non-readers want from this local newspaper. She said that it is a good idea to talk to people about their demands rather than guessing the changes readers might want from us. Also, this would simplify the process of news coverage as well as advertising and helps to serve the community in a better way.

In this survey, questions based on the news interests of respondents, their life interests, and preferences were asked. Bess said that it is just an initial step in connecting with the readers and the frequency of surveys will be increased with the passage of time.

Jenny is one of the oldest contributors of Bigtime Daily with a unique perspective of the world events. She aims to empower the readers with delivery of apt factual analysis of various news pieces from around the World.

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Creating Safe Havens: Inside Genesis USA’s Vision for Inclusive Housing

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Photo Courtesy of GenesisUSA

GenesisUSA, a nonprofit based in Arlington, Texas, works to improve the lives of disabled veterans and children who have lost their parents. Led by Charles Ford, the organization goes beyond providing financial aid. It focuses on long-term solutions, like building wheelchair-accessible homes, to support independence and dignity for those in need. With rising housing costs and growing inequality, GenesisUSA’s mission addresses a critical gap.

Ford and his team create supportive environments that help promote self-reliance in underserved communities. As a smaller, community-based organization, it addresses challenges that can be difficult for larger organizations to manage. Its work shows how local initiatives can make a noticeable difference.

A Growing Crisis: The Need for Accessible Housing

The demand for affordable and accessible housing continues to grow. A 2023 report from the National Low Income Housing Coalition estimated that more than 11 million U.S. households need homes with accessibility features. This challenge is more pronounced for disabled veterans, with nearly four million living in homes that do not meet their physical needs.

“Our veterans have sacrificed a lot for this country, but many still face housing that doesn’t suit their needs,” Ford says. “Beyond merely providing them shelter, we’re creating a space where they can live comfortably.”

GenesisUSA is responding by building homes designed for accessibility. These houses include ramps, wider doorways, and modified kitchens and bathrooms to allow veterans to live more independently. The organization also plans to create supportive environments for children who have lost their parents, many of whom also face mobility challenges.

Ford’s Community-Driven Leadership at GenesisUSA

Ford’s years of experience in construction and his dedication to charitable work have shaped his leadership at GenesisUSA. He stays closely involved, often meeting veterans and families to learn about their needs firsthand. “For me, it’s about building personal connections,” Ford says. “Large charities sometimes miss the individual stories.”

The community focus defines Ford’s leadership. Although some wonder if a smaller nonprofit can make a meaningful impact, Ford is confident. “We don’t have celebrity endorsements or huge budgets, but we have real relationships with the people we help,” he says. His dedication to grassroots efforts sets GenesisUSA apart from larger, more structured organizations.

GenesisUSA has already helped over 100 people and aims to expand its impact with affordable, accessible housing solutions. One notable feature is the inclusion of a wheelchair-accessible swimming pool, which has received positive feedback. Ford says, “We’re creating spaces where people can enjoy life fully, just like everyone else,” which reflects the organization’s mission to support independence and inclusion.

Building More Than Homes: A Reflection of Hope

Ford looks back on GenesisUSA’s progress with a clear sense of purpose. “We’re not simply building homes, we’re offering hope and building opportunities for independence,” he says. “We’re here to support veterans who face mobility challenges and children who have lost their parents, offering them a chance at a more self-reliant life.”

As the organization’s reach expands, so does its ability to impact lives across the country. Its work embodies Ford’s dedication to ensuring that no one is overlooked. Ford envisions scaling their efforts while maintaining the personalized approach that defines their model.

“We’re still in the early stages,” he notes. “As we grow, we’ll continue to prioritize individual needs. Our success hinges on the improved quality of life for each person we help.”

As the demand for accessible, supportive housing rises, organizations like GenesisUSA play an important role in filling gaps left by larger institutions and government programs. Through its focus on tailored support and community-driven solutions, GenesisUSA is building a model for how smaller nonprofits can significantly impact and address pressing social needs.

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