Tech

Experts Reveal Why and How to Use Chatbots in Business

Published

5 years ago

March 31, 2020

How do you handle your customers and entertain their anytime query?

With time, technology is upgrading, and advancements are elevating the business to the next level. Chatbots are one such advancement that has made the customer service easy.

Let’s check out why you should consider Chatbots in your business:

Time Efficient: Most of your customers ask common questions which are irritating to respond by a human. However, such pre-defined questions can be answered by Chatbots. Answering such repetitive queries doesn’t waste your time and money. Moreover, it also binds the customer with your services regardless of their query. Chatbot for business is an AI-driven technology that learns through customer queries and develops a smart intelligence to respond to common questions instantly.

Enlarge Your Audience: No business is 100% dependent on a single marketing strategy to serve customers. Instead, it uses the user-data to bestow other services/products to increase user engagement as well as business profit. Similarly, using chatbots helps you collect user-data and enable you to use it for other marketing tactics. AI-based Chatbots can collect the user data smartly.

Zero Negligence: Every customer deserves attention and adequate response to their query. However, a human can’t serve all customers at a particular time. This isn’t a trouble with a chatbot. Chatbots can respond to multiple users at a time, building engagement with them without developing long waiting queues. Moreover, with human service, there are probabilities of error or negligence. A chatbot overcomes these hurdles and offers seamless customer service for your business.

100% Personalized Chat: Chatbots learn user behavior and deliver the most relevant response accordingly. Chatbots are enabled with Artificial Intelligence that allows the chatbots to learn from customers and build a strong understanding. The understanding helps chatbots to answer the customers in a personalized manner. Undoubtedly, a personal touch will help your customers better connect with your services.

Flexibility: Today, chatbots aren’t limited to serving customers for specific queries. Instead, any online business, including eCommerce, healthcare, sales & marketing, etc. can integrate chatbots to their business and entertain their customers better. All in all, using chatbot has a broad scope, which doesn’t apply to a specific niche.

These are some vital benefits of using chatbots in your business. Now, many of you would ask for the right way of using chatbots. So, below are important points to keep in mind.

Identify Your Purpose: The first point is to acknowledge whether your business really deserves a chatbot or not. Does a chatbot fulfill your requirements? Ensure to answer these questions before investing in an AI-based chatbot.

Select Right App: Today, you have comprehensive options to choose a perfect chatbot for your business. WhatsApp is the most used messenger app, also provide AI-drive business API that responds to customer queries. Likewise, Facebook Messanger bot, WeChat, Snapchat, etc. are other options as well.

Choose the Right Platform: Now, you should choose whether to teach a Chatbot via programming or use a chatbot builder. Many chatbot builders are available only to help you get a perfect chatbot in the shortest time.

With this, you can start serving your customers and promote your business.

Tech

The Importance of Cyber Hygiene: Tips from HelpRansomware Experts

Published

2 days ago

April 14, 2025

Jonathan Grilli

Byline: Katreen David

In the digital age, the adage “an ounce of prevention is worth a pound of cure” has never been more relevant.

For Juan Ricardo Palacio and Andrea Baggio of HelpRansomware, the battle against digital threats is a daily reality. Founded in response to the growing menace of ransomware, HelpRansomware has made it its mission to recover data while educating the public on the importance of cyber hygiene.

“Preventing a cyberattack before it happens is crucial. We can safeguard digital assets more effectively by nipping the threat in the bud through vigilant monitoring and proactive measures,” says Baggio.

The Growing Threat of Cybercrime

Cyber threats have become increasingly pervasive and sophisticated, impacting businesses and individuals alike. According to research, there are an estimated 2,000 cyberattacks per day globally. This equates to over 800,000 cyber crimes annually. In line with this, the worldwide cost of cybercrime is projected to reach the $23 trillion mark by 2027.

This alarming figure highlights the critical need for robust cybersecurity practices. HelpRansomware has responded to this challenge by accentuating the importance of preventive measures. “Our goal is to create a safer digital environment where cyber hygiene is as natural as brushing your teeth,” says Palacio.

Cyber Clean: Maintaining Digital Hygiene

HelpRansomware advocates for a proactive outlook on cybersecurity. It offers practical tips for maintaining good cyber hygiene, such as regularly updating software, using strong and unique passwords, developing risk management plans, and educating employees about phishing scams.

“Cyber hygiene is about taking small, consistent actions to protect your digital assets,” explains Palacio. “When we practice good cyber hygiene, the chances of cyber attacks occurring shrink significantly.”

Businesses can significantly reduce cyberattack vulnerability by integrating these practices into daily routines.

HelpRansomware’s Role in Promoting Cyber Hygiene

Beyond recovery services, HelpRansomware is dedicated to raising awareness and providing education on cybersecurity best practices. It conducts workshops and seminars to help organizations understand the importance of cyber hygiene. This unique initiative mirrors the company’s sincere efforts toward shielding the world from the dark side of the web.

“Education is the first line of defense against cyber threats,” emphasizes Baggio. “Francis Bacon’s famous quote will always ring true in every industry: ‘Knowledge is power’.”

HelpRansomware’s efforts are power moves across the board that help businesses recover from attacks. Its checkmate move, however, is its vision to build a culture of prevention that can safeguard against future threats.

In an era where cyber threats lurk around every unlikely corner of the internet, the importance of cyber hygiene cannot be overstated. Through its innovative solutions and educational initiatives, HelpRansomware is leading the pack in promoting better cybersecurity practices. “We believe that a well-informed and vigilant community can defeat cybercrime,” concludes Baggio.

HelpRansomware’s proactive stance on cyber hygiene is setting new standards in the industry. Through education and preventive practices, Andrea Baggio and Juan Ricardo Palacio are fortifying the digital community, making sure that future cyber threats are met with informed and resilient defenses. Cleanliness matters in both the tangible and digital world.