Tech

Experts Reveal Why and How to Use Chatbots in Business

Published

5 years ago

March 31, 2020

How do you handle your customers and entertain their anytime query?

With time, technology is upgrading, and advancements are elevating the business to the next level. Chatbots are one such advancement that has made the customer service easy.

Let’s check out why you should consider Chatbots in your business:

Time Efficient: Most of your customers ask common questions which are irritating to respond by a human. However, such pre-defined questions can be answered by Chatbots. Answering such repetitive queries doesn’t waste your time and money. Moreover, it also binds the customer with your services regardless of their query. Chatbot for business is an AI-driven technology that learns through customer queries and develops a smart intelligence to respond to common questions instantly.

Enlarge Your Audience: No business is 100% dependent on a single marketing strategy to serve customers. Instead, it uses the user-data to bestow other services/products to increase user engagement as well as business profit. Similarly, using chatbots helps you collect user-data and enable you to use it for other marketing tactics. AI-based Chatbots can collect the user data smartly.

Zero Negligence: Every customer deserves attention and adequate response to their query. However, a human can’t serve all customers at a particular time. This isn’t a trouble with a chatbot. Chatbots can respond to multiple users at a time, building engagement with them without developing long waiting queues. Moreover, with human service, there are probabilities of error or negligence. A chatbot overcomes these hurdles and offers seamless customer service for your business.

100% Personalized Chat: Chatbots learn user behavior and deliver the most relevant response accordingly. Chatbots are enabled with Artificial Intelligence that allows the chatbots to learn from customers and build a strong understanding. The understanding helps chatbots to answer the customers in a personalized manner. Undoubtedly, a personal touch will help your customers better connect with your services.

Flexibility: Today, chatbots aren’t limited to serving customers for specific queries. Instead, any online business, including eCommerce, healthcare, sales & marketing, etc. can integrate chatbots to their business and entertain their customers better. All in all, using chatbot has a broad scope, which doesn’t apply to a specific niche.

These are some vital benefits of using chatbots in your business. Now, many of you would ask for the right way of using chatbots. So, below are important points to keep in mind.

Identify Your Purpose: The first point is to acknowledge whether your business really deserves a chatbot or not. Does a chatbot fulfill your requirements? Ensure to answer these questions before investing in an AI-based chatbot.

Select Right App: Today, you have comprehensive options to choose a perfect chatbot for your business. WhatsApp is the most used messenger app, also provide AI-drive business API that responds to customer queries. Likewise, Facebook Messanger bot, WeChat, Snapchat, etc. are other options as well.

Choose the Right Platform: Now, you should choose whether to teach a Chatbot via programming or use a chatbot builder. Many chatbot builders are available only to help you get a perfect chatbot in the shortest time.

With this, you can start serving your customers and promote your business.

Tech

Clarity in Complexity: Dr. Dave Chatterjee’s Gift for Cyber Communication

Published

2 weeks ago

December 9, 2024

Michelle Langton

Photo courtesy of Dr. Dave Chatterjee

By Mj Toledo

A sea of confusing technical terms and threats surround people today. Many feel lost, unsure of how to protect themselves online. A distinguished cybersecurity and technology expert, Dr. Dave Chatterjee is teaching people how. He has practiced information technology management since 2001. In this field, which often bewilders outsiders, he combines academic knowledge with practical insights.

About Dr. Dave Chatterjee

The tech figure authored “Cybersecurity Readiness: A Holistic and High-Performance Approach,” which Sage published and readers praise for its thorough and accessible take on cybersecurity preparation.

Additionally, respected publications like USA Today, The Wall Street Journal, and the Massachusetts Institute of Technology (MIT) Sloan Management Review have recognized his work.

“Communicating complex cybersecurity concepts clearly and effectively is essential,” Dr. Dave Chatterjee explains. “I aim to connect technical know-how with practical understanding, making sure important cybersecurity messages reach and impact all stakeholders, from executives to information technology (IT) staff.”

Dr. Dave Chatterjee has received numerous accolades throughout his career. These include the Outstanding Executive Master of Business Administration Professor of the Year award. He has also been named a University of Georgia (UGA) Outstanding Teaching Faculty Honoree.

Before the pandemic, Dr. Dave Chatterjee launched his Technology Roundtable. It features distinguished business leaders, award-winning chief information officers, and other renowned thought leaders. The roundtable covered topics such as blockchain, artificial intelligence, data quality, and cybersecurity.

Aside from his professional pursuits, he is also passionate about youth development. He also engages in science, technology, engineering and mathematics (STEM) initiatives, offering professional development workshops to K-12 students on topics ranging from making the most of collegiate experiences to safe and responsible use of technology. He also provides summer research opportunities for outstanding high school students, mentoring the next generation of cybersecurity professionals.

Decoding Cybersecurity for All

Dr. Dave Chatterjee believes effective cybersecurity involves people as much as technology. He stresses creating an organization’s security-aware culture, starting with clear, straightforward communication.

“Cybersecurity affects every part of an organization,” Dr. Dave Chatterjee states. “We create a shared sense of responsibility and preparedness by explaining complex ideas in relatable ways.”

This philosophy is evident in his roles, including his position as an adjunct associate professor at Duke University and his past work as a professor at The University of Georgia’s Terry College of Business. His skill in explaining technical concepts has made him a popular speaker and advisor across many industries.

The Power of Clear Communication in Cybersecurity

Clear communication in cybersecurity is non-negotiable. As cyber threats become more complex, explaining security concepts clearly and concisely helps organizations better protect themselves.

“Clear communication forms the foundation of a strong cybersecurity strategy,” Dr. Dave Chatterjee emphasizes. “It allows cybersecurity professionals to work with other departments, identify and reduce potential risks, respond well to incidents, and follow regulations and standards.”

This matters especially now, as cybersecurity has become a top priority for company boards. With experts expecting global cybercrime costs to reach $10.5 trillion by 2025, clear explanations of cyber risks and protection strategies help leaders make informed decisions.

Bridging Technology and Human Understanding

Dr. Dave Chatterjee does more than explain technical ideas. He promotes a better grasp of how people factor into cybersecurity, knowing that even the best security systems can fail due to human error or lack of awareness.

His Cybersecurity Readiness Podcast Series has over 70 episodes and listeners in 105 countries. It offers thought-provoking, jargon-free discussions on improving cybersecurity. These discussions cover strategies for individuals, organizations, and nations. This effort shows his advocacy for making cybersecurity knowledge available worldwide.

“The podcast series creates a community where experts, leaders, and practitioners discuss cybersecurity challenges and opportunities,” he notes. “These conversations help build a more informed and resilient digital ecosystem.”

Making Cybersecurity Less Intimidating

With new technologies like artificial intelligence and quantum computing bringing new challenges and possibilities to cybersecurity, concise communication becomes even more critical.

The tech professional continues to adapt his work in this area. A recent USA Today article, “Dave Chatterjee Drops the Cybersecurity Jargon, Encouraging Proactiveness Rather than Reactiveness,” highlights his ongoing effort to make cybersecurity accessible and actionable for everyone.

“The future of cybersecurity depends on our ability to communicate well across all levels of society,” he concludes. “Promoting a shared understanding of cyber risks and best practices creates a more resilient digital world for everyone.”

The battle for digital security requires more than just advanced technology. It demands clear communication. Dr. Dave Chatterjee’s talent for translating cybersecurity concepts into accessible language turns technical knowledge into practical action.

Undeniably, Dr. Dave Chatterjee’s gift for clarity will remain invaluable, helping create a more secure digital future for everyone.