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Wave Rideshare’s AI Focus and Stellar Customer Service Poised to Make Major Impact in the U.S. and Globally

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Photo Credit: Wave

A new player is making waves in the rideshare industry. Wave, helmed by tech mogul Diondre Lewis, offers more than simple transportation. 

Wave uses machine learning technology, stringent safety checks and initiatives to protect potentially vulnerable passengers. The company states that its mission is to prioritize passenger safety above all else.

The Shadow of Uncertainty

In our app-driven world, stepping into a stranger’s car with only a smartphone as a connection to safety has become commonplace. Yet beneath the convenience lurks a persistent unease. While many rideshare giants boast that 99.9% of trips end without incident, it’s the 0.1% that keeps passengers on edge.

Recent sobering statistics—10 fatal physical assaults and over 1,000 non-fatal assaults between 2017 and 2019—serve as a stark reminder of the risks. These numbers aren’t just data points; they represent real people, real trauma, and a real need for change.

Into this age of uncertainty surges Wave, a company weaving safety into its service’s very fabric. No longer does the average rider need to keep a wary eye on their driver. Wave has them covered.

When a user requests a Wave ride, an AI more sophisticated than a typical smartphone’s voice assistant springs into action. Beyond matching riders with drivers, this AI analyzes patterns, predicts potential issues, and orchestrates journeys as smoothly as possible.

Wave’s AI is like a vigilant co-pilot, always alert, always analyzing. Its Dynamic Micro-Zone Demand Prediction doesn’t just sound impressive—it actively works to make sure that riders never find themselves stranded without a ride in a sketchy part of town. The Real-Time Optimal Route Adjustment was coined to beat traffic and steer passengers clear of potential danger zones.  More important than all of this, the company is constantly innovating an re-evaluating the most ethical and advanced ways to leverage A.I. to the benefit of its customers, drivers, partners, and investors. 

The Human Touch in a Digital World

Wave conducts a gauntlet of checks to ascertain the safety of both passengers and drivers. Meticulous background screenings, professional vehicle inspections, and rigorous training create a fleet of drivers well-suited to Wave’s tagline of passenger safety.

Safety isn’t just a feature—it’s a major part of our identity,” Lewis emphasizes. Previously, Wave debuted initiatives that ranged from transporting corporate executives to safely delivering children and non-emergency medical patients.

Wave’s vision extends far beyond the confines of a car. As it expands its reach—securing approval to operate at Atlanta’s bustling airport and launching its WaveBites food delivery service—it hopes to use its services to nurture entire communities.

The Future: A Global Wave

Diondre Lewis’s vision of becoming “the go-to partner for businesses and individuals for anything transportation” does not come from ambition but rather from the desire to create safer communities where everyone feels safe in their choice of transport. Wave’s expansion across the U.S. is accelerating with a strong presence being established in some of the largest airports in the world, including Hartsfield Jackson-Atlanta Airport.

When every rideshare trip can feel like a roll of the dice, Wave hopes to achieve the opposite impression. Reimagining what urban mobility can be, Wave understands that the role of a rideshare app holds more than simply taking an individual from point A to point B. A rideshare app must be safe, reliable, efficient—and above all, human.

The idea of Bigtime Daily landed this engineer cum journalist from a multi-national company to the digital avenue. Matthew brought life to this idea and rendered all that was necessary to create an interactive and attractive platform for the readers. Apart from managing the platform, he also contributes his expertise in business niche.

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Business

Derik Fay and the Quiet Rise of a Fintech Dynasty: How a Relentless Visionary is Redefining the Future of Payments

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Long before the headlines, before the Forbes features, and well before he became a respected fixture in boardrooms across the country, Derik Fay was a kid from Westerly, Rhode Island with little more than grit and audacity. Now, with a strategic footprint spanning more than 40 companies—including holdings in media, construction, real estate, pharma, fitness, and fintech—Fay’s influence is as diversified as it is deliberate. And his most recent move may be his boldest yet: the acquisition and co-ownership of Tycoon Payments, a fintech venture poised to disrupt an industry built on middlemen and outdated rules.

Where many entrepreneurs chase headlines, Fay chases legacy.

Rebuilding the Foundation of Fintech

In the saturated space of payment processors, Fay didn’t just want another transactional brand. He saw a broken system—one that labeled too many businesses as “high-risk,” denied them access, and overcharged them into silence. Tycoon Payments, under his stewardship, is rewriting that narrative from the ground up.

Instead of the all-too-common “fake processor” model, where companies act as brokers rather than actual underwriters, Tycoon Payments is being engineered to own the rails—integrating direct banking partnerships, custom risk modeling, and flexible support for underserved industries.

“Disruption isn’t about being loud,” Fay said in a private strategy session with advisors. “It’s about fixing what’s been ignored for too long. I don’t chase waves—I build the coastline.”

Quiet Power, Strategic Depth

Now 46 years old, Fay has evolved from scrappy gym owner to an empire builder, founding 3F Management as a private equity and venture vehicle to scale fast-growth businesses with staying power. His portfolio includes names like Bare Knuckle Fighting Championships, BIGG Pharma, Results Roofing, FayMs Films, and SalonPlex—but also dozens of companies that never make headlines. That’s by design.

Where others seek followers, Fay builds founders. Where most celebrate their exits, Fay reinvests in people.

While he often deflects conversations around his personal wealth, analysts estimate his net worth to exceed $100 million, with some placing it comfortably over $250 million, based on exits, real estate holdings, and the trajectory of his current ventures.

Yet unlike others in his tax bracket, Fay still answers cold DMs. He mentors rising entrepreneurs without cameras rolling. And he shows up—not just with capital, but with conviction.

A Mogul Grounded in Real Life

Outside of business, Fay remains committed to his role as a father and partner. He shares two daughters, Sophia Elena Fay and Isabella Roslyn Fay, and has been in a relationship with Shandra Phillips since 2021. He’s known for keeping his personal life private, but those close to him speak of a man who brings the same intention to parenting as he does to scaling multimillion-dollar ventures—focused, present, and consistent.

His physical stature—standing at 6′1″—matches his professional gravitas, but what’s more striking is his ability to operate with both discipline and empathy. Fay’s reputation among founders and CEOs is not just one of capital deployment, but emotional intelligence. As one partner noted, “He’s the kind of guy who will break down your pitch—and rebuild your belief in yourself in the same breath.”

The Tycoon Blueprint

The playbook Fay is writing at Tycoon Payments doesn’t just threaten incumbents—it reinvents the infrastructure. This isn’t another “fintech startup” with a flashy brand and no backend. It’s a strategically positioned venture with real underwriting power, cross-border ambitions, and a founder who understands how to scale quietly until the entire industry has to take notice.

In an age where so many entrepreneurs rely on noise and virality to build influence, Fay remains a master of what can only be called elite stealth. He doesn’t need the spotlight. But his impact casts a long shadow.

Conclusion: The Empire Expands

From Rhode Island beginnings to venture boardrooms, from gym owner to fintech force, Derik Fay continues to build not just businesses—but a blueprint. One rooted in resilience, innovation, and long-term infrastructure.

Tycoon Payments may be the latest chess piece. But the game he’s playing is bigger than one move. It’s a long game of strategic leverage, intentional legacy, and generational wealth.

And Fay is not just playing it. He’s redefining the rules.

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