Business

Theft-Proofing Retail: How TRACARTS Revolutionizes Cart Security

Published

2 years ago

July 29, 2024

The problem of shopping cart theft is as old as the shopping cart itself. According to the Food Marketing Institute, approximately 2 million shopping carts are stolen or simply go missing every year, leading to substantial monetary losses for retailers that trickle down to the everyday consumer.

The escalating cost of living is a growing concern not only for consumers but also for retailers. While stolen carts may not be making regular headlines, they are a costly issue that threatens to worsen the economic strain that has already taken hold, with entire municipalities now getting involved in the missing cart problem.

Recently, the city of Fayetteville, North Carolina, earmarked $78,000 of taxpayer funds to tackle the cart problem and used the money to round up as many missing carts as possible over a two-year period. Albuquerque, New Mexico, ran a similar program, retrieving over 1,800 carts in just two months.

Missing and stolen carts create economic hardship, issues for consumers, and blight for cities. Thankfully, TRACARTS is a company stepping forward with a technology-informed solution, working to significantly reduce the number of carts that are stolen or otherwise go missing every year and save retailers time and money.

The cost of wayward carts

With each cart taken from a retailer, that retailer stands to lose upward of $180. Yet the millions of carts that go missing each year are a significant hit to not only the retailer but also the shoppers because when retailers seek to recoup funds lost due to missing and stolen carts, they are often forced to raise their prices.

TRACARTS has considered the human element of the cart problem with its system. In fact, the psychological aspect of the TRACARTS system is likely why it works so well.

“There are those retail stores that protect their carts by charging money from customers, who get a refund once their cart is returned,” says Chaya Grosinger, Chief Administrative Officer for TRACARTS. “In the U.S., this security measure is utilized with a quarter. If you wanted a cart, would you be willing to spend or lose 25 cents for a cart that costs upwards of $180?”

There is also an altruistic side to the cart problem that TRACARTS is leveraging. Recently, the question of whether one returns a cart after use has become a social media test of moral righteousness. The general consensus seems to be that “good people” return carts, while those who don’t face society’s harsh judgment.

This litmus test is part of TRACART’s multifaceted approach to solving the missing cart problem. TRACARTS is betting on the good feeling that comes from returning one’s cart.

A tech-informed solution

Along with psychology, TRACARTS is also using technology to address the issue of missing and stolen carts. They know that the psychological pull of a “good deed” may not be sufficient to truly address this costly issue, so the solution must be multifaceted.

The user-friendly TRACARTS system makes it easy to track and secure shopping carts while they’re in use and when they are returned. The TRAC hub — a series of customizable shopping cart trains arranged in one, two, or three multidirectional lines — can be installed in any retail store’s parking lot. Strategic placement of the TRAC hub allows for easy access to the carts without having to weave through parked cars.

When the carts are not in use, the TRAC system locks them into place. They can be released through the system’s smart technology program, with the TRAC kiosk acting as the customer interface that dispenses or accepts them. Shoppers can use a White Label app, a fob, a PIN code, or a phone number, among various other identification forms, to release the carts.

Returning the carts is hassle-free. Shoppers simply place the carts back into the TRAC hub without further interaction with the kiosk.

The integration of smart technology is another facet of the TRACARTS system that makes it stand apart from other solutions. It provides retailers with valuable data analytics and ways to engage with their shoppers. TRAC dashboard is entirely customizable, allowing it to meet the specific needs of different retailers depending on what date they are interested in collecting. Shoppers are incentivized to return their carts and given access to special promotions, such as VIP discounts and rewards, culminating in a positive shopping experience for both the shopper and the retailer while also gamifying the cart return process.

While the issue of stolen and missing carts will not vanish overnight, TRACARTS is deploying advanced technology, social consciousness, and psychology to help retailers save time and money. As more retailers realize that this problem will not simply go away on its own, they will turn to solutions like TRACARTS to help them manage their cart inventory and make shopping at their stores a more pleasant experience.

Business

Click for Counsel: YesLawyer Wants to Make Lawyers as Accessible as Wi-Fi

Published

1 day ago

April 1, 2026

Matthew Wiles

Photo Courtesy of: YesLawyer

Byline: Andi Stark

For many people facing a legal problem, the most difficult part is not understanding their rights but finding a lawyer willing to speak with them in the first place. Long wait times, unclear pricing, and administrative hurdles often delay even the most basic consultations. YesLawyer, an AI-enabled plaintiff firm operating across all 50 states, is testing whether technology can shorten that gap.

Founded in 2024 by 25-year-old entrepreneur Rob Epstein, the platform offers free intake, automated screening, and, in many cases, same-day conversations with licensed attorneys. The idea is simple: reduce the friction between a client’s first request for help and an actual legal discussion. In this interview, Epstein explains how the system works, where artificial intelligence fits into the process, and what problems the company is trying to address in the broader legal system

Q: When you say you want lawyers to be “as accessible as Wi-Fi,” what does that mean in practical terms?

A: It’s a way of describing speed and availability. Someone dealing with a workplace dispute, a serious injury, or an immigration issue should be able to move from an online form or phone call to a real conversation with counsel in hours, not weeks. YesLawyer is structured so that a client begins with a free case evaluation, goes through automated conflict checks and basic screening, and, in many instances, speaks with a lawyer the same day.

Q: How does the process work once someone contacts the platform?

A: We use a structured workflow. It starts with a short questionnaire and an initial conversation to capture basic facts. That information feeds into conflict checks and internal review. The system then proposes a match with a licensed attorney and provides a calendar link for a virtual consultation, often within 24 hours. After the meeting, the client receives a written legal plan outlining next steps, deadlines, and estimated fees.

Q: Where does artificial intelligence fit into that process, and where does it stop?

A: AI is used for organizing and routing information, not for giving legal advice. It helps with conflict checks at scale, case categorization, and structured summaries so attorneys can focus on the substance of the matter. Every consultation is conducted by a licensed lawyer, and all decisions about strategy or next steps are made by humans.

Q: What problem is this model trying to solve in the current legal system?

A: Delay and cost are still major barriers. Many civil plaintiffs face long waits just to get a first appointment, along with high retainers and hourly billing that make early legal advice risky. We try to respond with faster consultations, flat-fee options, and financing. The idea is to remove administrative friction so lawyers spend less time on logistics and more time speaking with clients.

Q: Some critics say platforms like this blur the line between a technology company and a law firm. How do you describe YesLawyer?

A: We describe ourselves as a national, AI-enabled plaintiff firm that connects clients with independent attorneys. That structure does raise regulatory questions, especially around responsibility and oversight. We focus on licensing verification, attorney-written case plans, and clear communication about fees and services.

Q: You’ve said the main bottleneck is “systems” rather than people. What do you mean by that?

A: The issue isn’t that lawyers don’t want to help more people. It’s that the systems around them make it hard to scale their time. Intake, scheduling, and document handling take hours. Automating those parts means attorneys can handle more matters without being overwhelmed by repetitive tasks.

Q: Does this model risk favoring only the most profitable cases?

A: That’s a real concern in legal technology. Automation often works best for repeatable, high-volume disputes. Our view is that lowering administrative cost can actually make it easier to take on smaller or more complex cases that might otherwise be turned away. Whether that holds over time depends on the data.

Measuring Impact Over Time

YesLawyer’s attempt to compress the timeline between inquiry and consultation reflects broader changes in how legal services are being delivered. As artificial intelligence becomes more common in administrative work, firms are experimenting with new ways to reduce wait times and clarify costs.

The company’s early growth suggests that many clients value faster access to an initial conversation, even before considering long-term representation. Whether this platform-based model becomes widely adopted or remains one of several emerging approaches will depend on regulatory developments, lawyer participation, and measurable outcomes for clients. For now, YesLawyer’s experiment highlights a central question in modern legal practice: how quickly can help realistically be made available to the people who need it.