Business

10 Areas of Operation Your Business Needs to Improve

Published

5 years ago

September 23, 2020

Most businesses operate inefficiently in at least some ways, but how can you tell which areas need improvement, and how can you improve them? Identifying these problem areas and working to fix them is vital if you want your business to succeed.

In this guide, we’ll discuss how to improve the areas of your business that are struggling the most, and the areas that can most benefit from improvement.

How to Improve a Business

In the next section, we’ll discuss 10 of the operating areas most likely to need improvement. But how can you plan to improve something you didn’t even know was inefficient?

According to Chicago management consulting firm AArete, one of the most important concepts is quantification. You need to be able to quantify your goals, measure your current performance, apply changes, and measure how your performance changes; if you can objectively measure an improvement, you’ll know your strategies were successful. Quantification is easier in some contexts than others; for example, you may be able to increase sales from $2 million per year to $2.8 million per year, or you may be able to cut hours wasted from 100 per week to 40 per week. In any case, you’ll need to have some way to track your performance, before and after your strategic changes.

As for the specific tactics meant to “improve” a certain area of your business, those will vary depending on the area you’re working on and what you’re trying to achieve.

Key Areas to Improve

These are some of the most common areas of operation that businesses need to improve:

Goals and strategic imperatives. First, you may need to address your high-level goals and strategic imperatives. Oftentimes, businesses struggle simply because they don’t have direction—or because their direction is poorly defined. For example, let’s say your business has been stagnant for a few years, seeing little to no growth; which goals are you trying to meet, and which strategies are you applying to achieve those goals? If you have a lack of specificity, or if your goals are somehow untenable, the stagnation is unsurprising.
Expense management. Chances are, your business is spending more money than it needs to in at least one area. You may have hired too many people too quickly, you may be overpaying for your lease or your utilities, or your cost of raw materials may be exorbitant. Identifying and trimming down these expenses will help you operate in a lean (and profitable) way.
Financial tracking and monitoring. Most businesses have an accounting department responsible for keeping track of their spending and revenue, but that’s not a guarantee that you’re tracking things correctly. If you’re not actively looking at the right trends, or if you’re not tracking every dollar precisely, it could come back to hurt you.
Marketing and advertising. One of the most reliable ways to grow a business is through marketing and advertising, but there are a lot of ways your marketing strategy can go wrong. You can pursue the wrong target audience, invest in the wrong strategies, or simply overspend on your campaign, ruining your ROI. It’s important to take a critical look at your marketing and advertising strategies, analyzing them for effectiveness and bottom-line value to your business. Weed out the tactics that don’t work and keep experimenting with new ones.
Data analytics. Data is becoming increasingly important for modern businesses, thanks to competitive pressure and more accessible technology. But to use data effectively, you have to gather the right data, use the right tools, and apply the right types of analyses. For inexperienced businesses, this can be overwhelming; inaccurate data, poor analytics, or incomplete tools can compromise an otherwise promising data analytics strategy.
Competition analysis. Most businesses start out with a business plan that sketches out a competitive analysis, but your competition analysis shouldn’t end here. In fact, you should be analyzing your competition constantly. If you’re not actively watching what your competitors are doing and finding new ways to outcompete them, you’re quickly going to become outclassed by your rivals.
Sales. Depending on the nature of your organization, you’ll also need to worry about sales. How are your salespeople spending the hours of their day? How many sales are they closing, compared to how many leads they’re getting? How can you help your team land more sales while simultaneously improving their time efficiency?
Employee morale and motivation. Employee performance is important, but so is employee retention. Too many businesses neglect employee morale and motivation as critical factors for success. What are your employees thinking and feeling? Are they satisfied with their working conditions and with their potential for the future? How can you make them feel better about their positions?
Communication efficiency. Few organizations are operating at peak communicative efficiency. In some cases, businesses are plagued by poor communication habits, from time-wasting meetings to emails without subject lines. In other cases, the root cause is a lack of access to the right tools and technologies to support good communication. No matter what, it’s your job to improve communicative efficiency, reduce miscommunications, and ensure nothing gets lost in the process.
Inter-departmental collaboration. Too often, departments within large organizations turn into isolated silos; the people within those departments become self-contained, and each department develops its own micro-culture and communication styles. Accordingly, departments find it more difficult to collaborate and communicate with each other. Some departments, like sales and marketing, need each other to thrive, so it’s imperative to break these silo barriers down. You can do this with a mix of strategies, including cross-training, hybrid roles, and departmental blending.

Even after addressing these common areas, there will always be room for improving your business. There will be old inefficiencies to address, new techniques and technologies to experiment with, and inventive ways to transform your business. The most successful companies are the ones that remain perpetually adaptable, constantly evolving in response to new conditions and improving their overall functionality.

Business

Inside the $4.3B Quarter: What’s Fueling Black Banx’s Record Revenues

Published

10 hours ago

January 16, 2026

Matthew Wiles

Every quarter brings fresh headlines in fintech, but few make the kind of impact achieved by Black Banx in Q2 2025. The Toronto-based global digital banking group, founded by Michael Gastauer, reported an extraordinary USD 4.3 billion in revenue and a record USD 1.6 billion in pre-tax profit, while improving its cost-to-income ratio to 63%.

These results not only highlight the company’s operational efficiency but also mark a pivotal moment in its journey from challenger to global leader. The big question is: what’s fueling such impressive financial performance?

Customer Growth as the Core Driver

One of the clearest engines of revenue growth is Black Banx’s expanding customer base. By Q2 2025, the platform had reached 84 million clients worldwide, up from 69 million at the end of 2024. This 15 million net gain in six months demonstrates both the attractiveness of its services and the scalability of its model.

Unlike traditional banks, which rely heavily on branch expansion, Black Banx leverages digital-first onboarding that allows customers to open accounts within minutes using just a smartphone. This approach is especially effective in regions underserved by legacy institutions, where access to affordable financial tools is in high demand.

More customers don’t just mean higher transaction volumes—they generate a compounding effect where network size, brand trust, and service adoption reinforce one another.

Real-Time Payments and Cross-Border Solutions

A major contributor to Q2 revenues is the platform’s real-time payments infrastructure. Black Banx enables instant cross-border transfers across its 28 supported fiat currencies and multiple cryptocurrencies, helping both individuals and businesses bypass the traditional bottlenecks of international banking.

For freelancers, SMEs, and multinational clients, this means faster liquidity, reduced foreign exchange costs, and simplified global operations. The demand for real-time financial services is growing rapidly—Juniper Research projects global real-time payments turnover to hit USD 58 trillion by 2028—and Black Banx is strategically positioned to capture a significant share of this market.

Crypto Integration as a Revenue Stream

Another key revenue driver is crypto integration. While many traditional institutions remain hesitant, Black Banx embraced digital assets early and has built infrastructure to support Bitcoin, Ethereum, and the Lightning Network. In Q2 2025, 20% of all transactions on the platform were crypto-based, reflecting strong customer appetite for hybrid banking services that bridge fiat and digital assets.

Revenue comes not only from transaction fees but also from value-added services like crypto-to-fiat conversion, staking yields (4–12% APY), and blockchain-enabled payments. For customers in markets with unstable currencies, these services act as a financial lifeline, further expanding the platform’s relevance.

AI-Powered Efficiency and Risk Management

Record revenues would be less impressive if costs ballooned at the same rate. But Black Banx has proven adept at balancing growth with efficiency. Its cost-to-income ratio improved to 63% in Q2, down from 69% a year earlier, thanks to heavy reliance on AI-powered automation.

AI now drives fraud detection, compliance, and customer onboarding—areas where traditional banks often struggle with cost inefficiencies. By automating these processes, Black Banx can process millions of transactions securely while maintaining profitability at scale. This level of efficiency is rare in fintech, where high growth often comes at the expense of margins.

Regional Expansion and Untapped Markets

Geography also plays a role in fueling revenues. Much of the Q2 growth came from Africa, South Asia, and Latin America—regions where demand for mobile-first banking continues to soar. In 2024 alone, Black Banx reported a 32% increase in SME clients from the Middle East and Africa, signaling the strength of its positioning in underserved markets.

By extending services to populations previously excluded from formal banking—migrant workers, rural communities, and small businesses—Black Banx taps into vast pools of latent demand. The strategy proves that financial inclusion and profitability are not mutually exclusive but mutually reinforcing.

Diversified Revenue Streams

Another factor behind Q2’s record revenues is Black Banx’s diversified business model. Income is not tied to a single service but spread across multiple streams, including:

Transaction fees from cross-border transfers and payments.
Crypto trading and exchange services.
Premium account features for high-net-worth clients.
Corporate services for SMEs and international businesses.

This diversification insulates the company against volatility in any single segment, creating stable revenue growth even in shifting market conditions.

Michael Gastauer’s Strategic Blueprint

Behind these results is Michael Gastauer’s long-term strategy: scale aggressively but with efficiency, innovation, and inclusion at the core. His vision has always been to create a borderless financial ecosystem, and Q2 2025’s performance is evidence that this vision is not only achievable but sustainable.

By balancing mass-market accessibility with premium features, and by blending fiat with digital assets, Gastauer has positioned Black Banx as a category-defining player in global finance.

The Road Ahead: Toward 100 Million Clients

Looking forward, the company’s goal of reaching 100 million customers by the end of 2025 will likely be the next catalyst for revenue growth. More customers mean more transactions, more data insights, and more opportunities to refine and expand its service offering.

If current momentum holds, the USD 4.3 billion quarterly revenue milestone could be just the beginning of an even larger growth story. The challenge will be ensuring systems scale securely while maintaining trust in an environment where privacy and compliance are paramount.

A Record That Signals More to Come

Black Banx’s Q2 2025 performance—USD 4.3 billion in revenue, USD 1.6 billion in pre-tax profit, 84 million clients worldwide, and a lean 63% cost-to-income ratio—is more than a financial milestone. It is a signal of how the future of banking is being rewritten by platforms that are borderless, crypto-inclusive, and data-driven.

What fueled this record-breaking quarter is not one innovation but a combination of strategies—scalable onboarding, real-time payments, crypto integration, AI efficiency, and expansion into underserved regions. Together, they form a model that doesn’t just challenge traditional banking but actively builds the foundation for global dominance.

For Black Banx, the road ahead is clear: the $4.3 billion quarter is not an endpoint but a launchpad for even greater scale and profitability.